Role
Sr Ux Designer & researcher
R&D project
Eit Digital Innovation Factory | Call 2019
Agnecy
Experientia
Website
Dashboard & Software
IOT system for a easy crowd guidance optimization
A dashboard to manage IOT based wayfinding solution to guide crowd out of events
As Sr UX designer I have been involved in the project "EZY - Crowd Go" ( EIT funded project) with the aim of co-design wayfinding solutions to guide crowds during temporary events in public spaces.
The IoT solution combines non-invasive WiFi crowd monitoring and crowd guidance directions using smart lights and sensors.
The Experientia team conducted Stakeholders’ research and led co-design activities with event managers and security professionals to identify new service opportunities.
Based in the research phase I defined UX guidelines and designed a dashboard prototype of the IOT solution.
Understand
During the firt part of the project the research team conducted 11 in-depth stakeholder interviews in-person and remotely. The in-depth interviews allowed to investigate the research question from a broad, comprehensive perspective. The main objective of the research was to investigate event management and identify opportunities for new business ideas.
Deliverables
- Interview guide
- Stakeholder and expert interviews
- Analysis framework
- Interviews report
Co-ideation and Model
After the research phase, the team conducted a Kick-off workshop with all the partners . During the workshop we shared insights from the stakeholders and user research phase to inform and define the value proposition. Through participatory and co-design methodologies we facilitate the development of the next phases as well as conducted concept ideation activities.
Deliverables
- User research insights report,
- Kick-off meeting and workshop agenda
- Idea cards
Design and prototype
Experientia & PoliMi utilized findings from research to frame and define solutions for the design phase.
In particular, we define the design guidelines for effective and inclusive crowd guidance and developed three innovative concept for addressing crowds during temporary events. Moreover, my interaction team design and validate the HI-fi prototype of the centralized dashboard, aim to collect crowd data and help operator make decisions and set the light system
Deliverables
- Directional light concepts
- Ux guidelines
- Hi-fi prototype
- Validation interviews guide & report
- Design specifications for IT development
Project team
Creative Director | Experientia
Jan-Christoph Zoels
Service designer | Experientia
Dimitris Chatzichristos
Service designer and researcher | Experientia
Giulia Teso
Project Manager and research lead | Experientia
Elena Guidorzi
Sr UX/UI designer & researcher| Experientia
Luisa Miolano
UX/UI designer | Experientia
Julian Sava
IOT developer | Tu Berlin
Suryaveer Patnaik
Senior Design Consultant | Polimi
Margherita Pillan
