Luisa Miolano
Ux Design & Digital thinking
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Dashboard & Software

Digital transformation of all credit granting processes of ISP

https://www.luisamiolano.com/wp-admin
Role
Sr Ux designer & researcher
Client
Banca Intesa Sanpaolo
Agnecy
Experientia
design approach
Scrum room

Rapid prototyping  trough scrum rooms involving a multidisciplinary team. 

As Sr UX designer I've been involved in designing the new application Managers & Analysts of ISP will use in their credit-granting process,
integrating analysis and approval processes currently carried out offline or with
different platforms into a single cloud platform.

I supported the ISP team defining information architecture,
requirements and detailed design of the digital products to be developed.  

The project was developed with Agile methodologies, through Scrum Room sessions.
The sessions involved co-designing the product with end users: within a multidisciplinary team I worked through several iteration cycles of the prototype, by evaluation sessions with users, keeping output always in line with users' expectations

Understand

I participated in the scrum sessions of the initial discovery phase. As Ux designer, together with the scrum master, product owner and users, I participated in the definition and writing of the requirements in the form of Epics and
user stories written down by the full team. 

Deliverables

Design and test 

Based on the epics and user stories written by the whole team in the discovery phase, me and my team translates the requirements into digital prototypes, designed according to the ISP visual guidelines and design system.

Thanks to the rapid prototyping process, we arrived in a short time ( sprint sessions of 2-3 weeks) to prototype different sections of the MVP.  During sprint review, the design was presented to the rest of the group (stakeholders and users) and and iterated with 2/3 cycles of validation
with the users and the ISP management team. 

Deliverables

Project team

Sr UX designer | Experientia
Luisa Miolano
Sr UX designer | Experientia
Pietro Bongiovanni
Ux designer | Relab
Elisa Palmiotto
UX designer | Relab
Alessandro Gasperi
Sr UX designer | Intesa Sanpaolo
Michele Mattei
Sr UX designer | Intesa Sanpaolo
Roberta Fanciulli
Ux project manager | Intesa Sanpaolo
Daniela Rovere